1st level Application Operator

Join us as an Application Operator and make the life of your fellow operators and engineers – Hungarian and German as well – a little bit better every day!

You will do this by handling customers’ calls, fulfilling service requests that ensures high level of customer satisfaction. You will also be responsible for recovering business service as soon as possible. 

Your tasks will include

  • Handling calls in our call center
  • Keeping contact with customers, providers and each correspondent department
  • Tracking incidents and providing professional support to relevant divisions
  • Ensuring customer satisfaction
  • Opening and handling incidents
  • Solving simple service requests for the customers
  • Working in 12 hour shifts (24/7)

You are looking for us, if You

  • Are able to work in shift
  • Can fluently communicate in English and have adequate German knowledge (both spoken and written)
  • Have generic IT knowledge and are open to further deepen it (primarily regarding IT operations in the aviation industry)
  • Have excellent communication skills
  • Are proactive, customer and service oriented

Advantage can be

  • Previous experience in a call center and/or in service desk positions

Állás adatai

Pozíció megnevezés: 1st level Application Operator
Munkavégzés helye: Budapest
Napi munkaidő: 12
Nyelvek: Angol, Német
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