Release / Problem Manager

We are looking for a professional to join our team and closely cooperate with the Incident Management function, System Development Life Cycle or Change -, Release-, Product -, and Customer Management.

The product is a client-server application used by many airlines all over the world which is responsible for optimizing day-to-day aircraft utilization, enhancing user productivity and improving airlines irregularity management.


  • Responsible for leading the manintenance activities of a new generation product serving several airlines around the world
  • Manage bugfix delivery processes and procedures
  • Communicate to and support customer managers, testers and developers
  • Prioritize problems based on impact and urgency
  • Assess the effectiveness of problem resolutions and recommend improvements
  • Prevent problems from spreading across other customers' systems by documenting and implementing long-term problem resolutions
  • Generate problem management reports and monthly metrics
  • Gather feedback on the process and system and manage improvements
  • Proactively promote the adoption of processes 

You are looking for us, if You

  • Are motivated to become an expert in aviation IT
  • Have experience in coordinating people/projects/issues
  • Enjoy taking ownership for the problems and issues
  • Get inspired by finding solutions to problems
  • Are experienced in project management, software development or testing
  • Are passionate about complex, business critical systems
  • Enjoy working in Unix/Linux environment
  • Are looking for a friendly workplace with positive atmosphere
  • Are able to travel abroad
  • Have good knowledge of English and would like to use it in multinational virtual team

Advantages for this position, if You

  • Can communicate in German

What are the benefits of joining us as an employee?

  • Even when you work hard, you will still have time for your personal life: our flexible working hours based on core time, the exact observance of the designated number of working hours, the occasional option of working from home, and the benefits that can be extended to cover your family you can also improve your non-working life!
  • We have long-term plans for you! We have carefully designed career paths (and a career management system), we provide the appropriate training courses and projects to accomplish your aims.
  • Our community is characterized by mutual respect and an attitude of helpfulness. This high professional quality level and the colorful personalities will help you spend your everyday life in a good mood, why you make the best of your skills and talents.
  • We are happy when you are open and help you discover the world: after six months you will receive substantial discounts that you can use to visit any place in the world taking Lufthansa flights!
  • In addition to an inclusive and helpful atmosphere, trust is also an important value for us. You can rely on us with anything right from your first day, and we also trust you to the utmost extent.

Állás adatai

Pozíció megnevezés: Release / Problem Manager
Munkavégzés helye: Budapest
Terület: Szoftverfejlesztés
Napi munkaidő: 8
Nyelvek: Angol
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